Frequently Asked Questions
1. WHAT IF I CAN FIND A BETTER PRICE SOMEPLACE ELSE?
We like to keep our prices competitive so you can be assured you have gotten the best deal available. To make sure this is the case we offer you the 30 Day, Price Match Guarantee.
2. HOW LONG DOES IT TAKE TO BE DELIVERED?
Depending on where you live it takes on average 5 - 10 business day's or sooner to get your purchase. When you order before noon EST your order is prepared and ready for pickup by our preferred shipping company within two business days.
3. ORDERING ONLINE MEANS I CAN'T TRY BEFORE I BUY. WHAT IF I WANT TO RETURN MY PURCHASE?
Fortunately most people are happy with the products they purchase from us. In the event that you do want to return we have an easy return policy.
4. IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Absolutely. Our checkout process is PCI compliant.
5. WHAT DO I DO IF I PREFER TO PAY BY CHEQUE?
We are happy to take cheques or any other payment method you are more comfortable with. Just contact us and we will make suitable arrangements for you.
6. DO YOU ACCEPT PURCHASE ORDERS?
We certainly do. Please contact us to set up your account.
7. DO YOU OFFER A "GROUP BUY" DISCOUNT?
Of course! If you have a large group you are buying for we are happy to offer you a group discount.
8. DO YOU HAVE A LOYALTY PROGRAM.
Yes we do. Just contact us and let us know what your needs are and we will set you up with your own tailored Loyalty Program specific to the needs of your company or organization.
9. WHAT IS YOUR WARRANTY?
Please go to this page for detailed warranty information.